I partner with organisations to analyse, redesign, and deliver — from business analysis and process improvement through to Salesforce Field Service implementations and change management.
I bring a blend of operational insight and technical expertise to help organisations work better.
Translating complex business needs into clear, actionable requirements — BRDs, FRDs, use cases, and UAT support across technology programs.
Learn more →Identifying inefficiencies and redesigning workflows to reduce cost, improve quality, and accelerate delivery across your organisation.
Learn more →Helping organisations bring their people through transitions — impact assessment, comms planning, training, and adoption measurement.
Learn more →Specialist Salesforce Field Service (SFS) consulting — work orders, scheduling, mobile, asset management, and full implementation support.
Learn more →Making sense of operational data — problem definition, root cause analysis, dashboards, and management reporting that drives decisions.
Learn more →Helping organisations get value from ServiceNow — ITSM, workflow automation, custom applications, and platform optimisation.
Learn more →Every engagement follows a clear, structured approach — but always adapted to the unique needs of your organisation.
Understanding your current state, pain points, and objectives through stakeholder engagement and analysis.
Defining the target state and mapping out a practical, achievable path to get there.
Executing with rigour — whether that's implementing process changes or building technology solutions.
Ensuring changes stick through documentation, training, and ongoing support where needed.