From business analysis and process redesign to Salesforce Field Service delivery and change management — hands-on consulting that embeds into your program and delivers real outcomes.
Good analysis is the foundation of every successful project. I translate complex business needs into clear, actionable requirements that teams can build from — bridging the gap between stakeholders and delivery.
Across 15+ years of consulting, I've embedded into complex transformation programs and delivered business analysis across technology implementations, process redesigns, and platform migrations. I work closely with stakeholders at all levels — from frontline staff to executive sponsors — to surface the real requirements, not just what's written in an email.
Whether your program needs a BA for a short sprint or a full engagement from discovery through to UAT, I can step in and add immediate value.
Every organisation has processes that could work better. I help you find the bottlenecks, remove the waste, and build workflows that are faster, cheaper, and more reliable.
Whether you're dealing with slow turnaround times, high error rates, or teams buried in manual work, I bring a structured approach to understanding your current state and designing a better one. I draw on lean methodology and practical experience to deliver improvements that your people can actually sustain.
This isn't about producing a report that sits on a shelf. It's about working alongside your team to make tangible, measurable changes to how work gets done.
Technology and process changes only deliver value when people actually adopt them. I help organisations bring their teams along through transitions — reducing resistance, building capability, and making change stick.
Change management is often treated as an afterthought on transformation programs — a few training sessions and a comms email. I take a more embedded approach: understanding the impact on different groups, designing targeted interventions, and working with leaders to create genuine sponsorship and buy-in.
I've supported change through platform implementations, process redesigns, and structural shifts across FMCG, utilities, and telecommunications.
Salesforce is a powerful platform — and Salesforce Field Service (SFS) is one of its most operationally complex modules. I help organisations get genuine value from their Salesforce investment, with a specialist focus on Field Service implementations.
Salesforce Field Service manages the end-to-end lifecycle of field operations: work orders, scheduling, dispatcher consoles, technician mobile apps, asset management, and spare parts. Getting it right requires deep understanding of both the platform and the operational processes it needs to support.
I'm currently engaged on a full SFS implementation for Asahi Beverages, redesigning Equipment & Services operations end-to-end — from site survey and install through to repair, maintenance, and decommission workflows.
Data is only useful when it tells a clear story. I help organisations make sense of their operational data — identifying patterns, defining problems, and building the reports and dashboards that drive better decisions.
This service ranges from structured problem analysis (defining a clear problem statement from noisy data) through to designing and delivering management reporting frameworks and operational dashboards. I focus on insight over output — the goal is always to answer a specific question or support a specific decision, not to produce reports for the sake of it.
I've applied data analysis to operational cost problems, field service performance, customer service trends, and process throughput measurement.
ServiceNow can transform how your organisation manages IT services and workflows. I help businesses implement, configure, and optimise the platform to unlock real operational value.
From ITSM setup and workflow automation to custom application development, I bring hands-on ServiceNow expertise to help you build a platform that truly serves your organisation.
My approach prioritises clean configuration over excessive customisation — keeping your instance maintainable and upgrade-friendly while still meeting your specific business requirements.
I offer flexible ways to work together, depending on what your organisation needs.
Defined scope, clear deliverables. Ideal for specific improvement initiatives or technology implementations with a known start and end.
Shorter engagements to assess your current state, identify opportunities, or review a project in flight. A fresh pair of eyes when you need it.
Join your team as an embedded consultant for the duration of a program — providing consistent BA, process, or change management support from discovery through delivery.